NDS

Facility info

Wait times wildly inconsistent — 15 minutes to 7+ hours reported for same operation (drop empty container). Most complaints center on 2-4 hour waits for simple drops. Severe yard condition issues — Unpaved surfaces, deep potholes, mud, dust. Risk of truck damage. Road in/out severely congested with no traffic control. Paperwork/check-in process slow and disorganized — Unnecessary delays at in-gate and out-gate. Office reportedly difficult to reach by phone (3-day wait reported). Opens 7am but doesn't start serving until 8am. Equipment bottleneck — Only one forklift reported during peak times. Staff attitude mixed but leans negative — Multiple reports of workers appearing unmotivated, rude, or aggressive. Some drivers report positive interactions with office staff and dock workers, but majority complaints focus on indifference and lack of urgency. No restroom facilities mentioned in reviews. Drop and hook operation — No live load mentioned. No overnight parking noted in reviews. Alleged unofficial charges — Driver reported being charged $60 by lift operator for unstacking chassis (unconfirmed as policy vs. individual behavior). Some positive exceptions exist — Small subset of drivers report 15-40 minute turnarounds and friendly staff, suggesting service quality varies significantly by visit/shift. Safety concerns during COVID noted — Crowded conditions without distancing.