Customized Distribution Services

Facility info

Appointment scheduling Won't load before your scheduled appointment time, even if docks are empty. Many report 3+ hour waits despite on-time or early arrival. Facility claims different computer times than rate confirmations. Difficult to reach by phone for appointment booking. Inspection & rejections Trailers inspected thoroughly for cleanliness, holes, damage, and proper strapping. Multiple rejections reported for minor issues: grass/wood bits, dirty trailers, bags shifting, fixed trailers. Facility sometimes uses trailer condition as excuse to avoid loading when load isn't ready. No advance notice before rejection. Loading times Highly inconsistent. Range from 30 minutes to 8+ hours. Most common complaint: 3-7 hour waits. Some fast completions reported (45 min–1.5 hours), but majority experience significant delays. Loading speed appears unpredictable. Check-in & docking Check-in office near door 27. Some get immediate dock assignment, others wait hours. Staff may not initiate loading unless driver repeatedly checks in at office. Facility layout Multiple divisions with unmarked doors (20-27 for appliances/general pickup, door 46 for food grade). Doors 23 and 27 have restrooms. Receiving/unloading on separate side from some pickup areas. Parking & amenities Overnight parking available (unfenced lot). Plenty of daytime turn-around space. Restrooms available but location varies by section. Food-grade section lacks restroom access. Staff Inconsistent. Some drivers report friendly, professional, hardworking staff. Others describe rude, unprofessional, dismissive behavior—particularly at check-in desk. Facility closes operations abruptly at shift end. General Very polarized reviews. Some drivers report smooth, fast experiences; majority report frustration, delays, and what some characterize as deliberate tactics to avoid paying detention.