Excel Industries

Facility info

Check-in: Phone number available in receiving to call ahead and get door assignment Wait times: Highly inconsistent — ranges from 30 minutes to 7+ hours. Some drivers report quick turnarounds (under 1 hour), others describe multi-hour delays. Multiple mentions of poor load/unload management or understaffing Load/unload speed: Variable. Best case ~30-45 minutes, worst case 7 hours. Several reports of 2-4 hour waits Staff: Consistently described as friendly and professional Overnight parking: Not allowed on-site. QT and other commercial parking 1-2 minutes away Restrooms: Clean facilities available Facility conditions: Large parking lot, appears well-maintained Check-in procedure: Simple and straightforward; paperwork handled quickly Early arrival: Staff will accommodate drivers arriving ahead of appointment time Bottom line: Staff professionalism is a real plus, but service speed is unreliable. Plan for variable wait times and don't count on on-time departures. Not suitable for overnight parking.