Smart Warehousing

Facility info

Wait times wildly inconsistent: ranges from 30 minutes to 9+ hours. Many reports of 4–5 hour waits even with appointments. Staff tells drivers "one more hour" repeatedly. Appointment scheduling unreliable: appointments listed as "approximate" with 2-hour buffers. Being on time doesn't guarantee quick service. Office closes at 5pm. Live load operation: not drop and hook. Dock assignment can be delayed 1+ hours after arrival. Overnight parking available but limited. Train noise in area at night. No driver restrooms. Facility is newer/recently renovated but missing basic facilities. Staff attitude mixed but generally friendly: office personnel described as polite and professional. Warehouse crew slower and less organized. Yard conditions: open lot, no entry gate. Adequate truck space. Tandem slide required before entering. Loading speed inconsistent: anywhere from 1.5 hours to 5+ hours depending on crew availability and pallets. Some days understaffed (workers calling out). Weight discrepancies reported: at least one load came off scale 3,750 lbs heavier than paperwork listed.