Lyons Magnus, LLC

Facility info

Appointment scheduling: Come early — 11 am appointment, driver arrived 9:15 am and was loaded by 10 am. Being on time matters. Loading: Live load. Typical turnaround 2-3 hours. Fast loading is the norm, though one review reported longer wait times. Loading crew generally efficient and helpful. Check-in: Left side next to mechanic shop. Some receptionists are friendly and professional; at least one reported as rude and making smart remarks. Facility access: Easy to find and maneuver. Straightforward in-and-out process for most drivers. Staff: Mixed experience. Loaders and most staff consistently described as nice, friendly, and helpful. Reception staff inconsistent — some exceptionally welcoming, others reported as unprofessional and dismissive. Multiple serious complaints about discriminatory treatment based on race. Parking: Overnight parking available (implied from check-in/check-out references). ⚠️ Note: Multiple reviews cite unprofessional behavior and racial discrimination. Several drivers reported poor treatment and unwelcoming atmosphere. This is a significant issue that should factor into your decision.