Ceva Logistics

Facility info

Phone communication: Nearly impossible to reach. Voicemails go unreturned for days or weeks. When you do get through, staff is often defensive or rude. Some report being hung up on mid-call. Delivery scheduling: Appointments frequently missed with no advance notice. Drivers don't call before arrival as promised. No-shows common even after customer takes time off work. Last-minute cancellations without proper rescheduling process. Delivery windows: Wide (4-6 hour) windows. Deliveries frequently arrive outside scheduled windows or don't arrive at all. Staff claim inflexible timeframes that don't accommodate typical work hours. Package tracking: Inaccurate. Drivers claim false delivery attempts. Items misplaced in warehouse. Contradictory information from different reps about package location and status. Damage: Multiple reports of furniture and appliances arriving damaged. Fragile items not handled appropriately. Incomplete deliveries (missing pieces). Return/pickup issues: Returns process broken. Items picked up but status never communicated back to shipper, delaying refunds. Promised pickups never scheduled. Staff attitude: Unprofessional. Dismissive of customer concerns. Some reps described as nasty, rude, defensive. Defensive responses to legitimate complaints. Facility operations: Quick turnaround for freight pickups when they do occur (under 1 hour unload times). Tight yard maneuvering space. No overnight parking available on-site; street parking down hill available. Bright spots: Rare positive reviews mention friendly staff, fast service, and availability of overnight parking — but overwhelmingly outnumbered by complaints.