SpartanNash Distribution Center - Severn

Facility info

Check-in chaos: Arrive early – many report being turned away until 2-3am regardless of appointment time. Some facilities won't receive until 5:30am. Guard shack gives door assignment after paperwork shuffle. Download FreightSmith app before arrival – cuts check-in time by 20+ minutes. Phone number on paperwork often goes unanswered. Expect 4-10 hour total time on-site for most loads. Unloading alone ranges 2-7 hours depending on load complexity and restocking claims. Paperwork processing adds significant delays. Lumper fees high and disputed – charges $110-500+. Drivers report inflated "restock" charges that don't match actual work performed. Pay through app after unloading completes. No overnight parking – staging lot exists but no sleeping allowed. Street/side parking available but cramped. Some drivers forced to wait until next day. Gate line extends into street – congestion is real, especially early morning. Police have been called for traffic blockage. Come prepared to wait outside truck. Receiving hours inconsistent across reviews – stated as 3am-8:30am depending on source. Call ahead or use app to confirm. Restrooms available – clean, but keep them that way. Key required from office. Staff attitude mixed – some drivers report friendly, professional staff; many others cite rude, unhelpful security and slow warehouse workers. Management appears disorganized. Appointment timing unreliable – arriving 5-30 minutes early sometimes helps, sometimes doesn't. System doesn't prioritize on-time arrivals. Full loads sometimes faster – full truck unloads reported in 1-2 hours; small loads (2-9 pallets) often take 4-8 hours due to lumper scheduling. Check paperwork accuracy – drivers report wrong information on delivery docs.