Schwan's Home Delivery

Facility info

Delivery reliability is the main problem. Multiple drivers report missed appointments, reschedules with little notice, no-shows even after waiting, and inconsistent scheduling. Some waited for rescheduled deliveries that never happened. One customer had to use UPS instead. Service consistency varies wildly. Some drivers praise friendly, professional delivery personnel and reliable twice-monthly service. Others report salespeople not bothering to knock, ignoring requests to remember standing orders, and poor communication/callback responsiveness. Product quality is inconsistent. Loyal customers praise food quality and ingredients. Others report recent product changes (pecan rolls, Gold 'N' Nuggets) making items noticeably worse—drier, lower quality than before. Payment issues reported. At least one customer experienced overdrafts from post-dated checks being deposited early, with difficulty getting the company to address it. Mixed loyalty picture. Some 30+ year customers remain satisfied with twice-monthly delivery and product quality. Others who've been with the company for decades are now frustrated by declining reliability and service standards.