Cross Roads Cold Storage

Facility info

Operations: First come, first served (no appointment system, though some reviews mention appointments). Live unload/load. Check-in at office window with PO number, trailer number, company name, phone number. Opens 7am, stops taking check-ins at 1:15pm, closes by 2pm. Staff will call you when a door opens. Wait times: Highly inconsistent. Ranges from 10 minutes to 7.5+ hours. Loading typically 1-2 hours when it happens, but many reports of 3-6 hour waits before work even starts. Some drivers report getting passed over despite being first in line. Live load: Yes, can back into a door early and wait. Overnight parking: Available and well-lit. Back into one of the first 8 doors and they'll knock in the morning around 7am to unload. Limited spots. Facility: Clean restrooms. Small but newer facility. Easy dock access, no marked lines on pavement. Limited maneuvering space in lot but manageable. Vending machines available. Staff: Generally friendly and courteous. Office staff described as pleasant. However, some reports of inconsistent professionalism and apparent favoritism in dock order. Hours: Monday-Friday only, 7am-2pm. Entrance: Watch for small truck entrance sign across the street from Sam's Riverside Trucks and Parts. Red flags: FCFS system creates frustration when wait times spike. Don't rely on appointments—come early before 7am if possible. If arriving after 1:15pm, you'll stage overnight. Inbound deliveries sometimes treated as lower priority than outbound pickups.