Customized Distribution Services

Facility info

Wait times wildly inconsistent — ranges from under 2 hours to 13 hours. Some drivers report 4-8 hours as typical. Depends heavily on facility workload, not appointment time. Appointments don't guarantee timing — arriving early or on-time makes little difference. Multiple reports of appointments ignored or rescheduled without explanation. No overnight parking — must park off-site (Sinclair truck stop nearby mentioned). Street parking not allowed. Check-in to dock assignment varies — some get door immediately, others wait hours after check-in before being assigned a bay. Staff attitude mixed but generally friendly — reception desk staff often described as nice and accommodating. Some inconsistency shift-to-shift. Restrooms available and clean — mentioned as decent condition. Dock operations slow — loading/unloading pace is the main bottleneck. One review mentioned insufficient staffing. Air bag placement issues reported. Live load operation — this is a live load facility, not drop and hook. Operating hours — not consistently open early (one review noted no service at 0630). Verify hours before arriving. Facility conditions — parking lot available but gated; described as basic with no amenities. Weight discrepancies reported — at least one driver noted load weighed differently than paperwork. Bottom line — manageable for short waits if load is prioritized, but plan for extended time at facility. Not suitable if you're tight on hours or schedule.