Refresco US, Inc - Fort Gibson

Facility info

Appointment only — strictly enforced. Don't show up early expecting to get in; won't happen. Some drivers report being turned away until appointment time. Wait times highly variable and often long. Many reports of 5-10+ hour waits even with appointments. Some drivers loaded in 30 mins to 1.5 hours. Load speed seems inconsistent — likely depends on staffing and product availability on any given day. Check-in straightforward. Go to guard shack first, then receiving office. Generally friendly staff at gates and check-in, though some reports of inattentive receiving personnel. Loading/unloading pace slow and inconsistent. Understaffed — reports mention only 1-2 loaders. Some days faster than others. One report: broker failed to communicate actual appointment time, facility worked driver in anyway but took 9+ hours. Weight issues reported. Multiple drivers say they consistently get 1000 lbs+ overweight on rear axle even after flagging it to staff beforehand. Overnight parking situation unclear and conflicting. Some recent reviews say no overnight parking allowed, period. Older reviews mention overnight lot available. One driver reported being forced to leave property and told to return one hour before appointment. Appears to depend on current policy or driver luck. Facility condition rough. Pothole-filled gravel lot. Tight backing and one-way driveway — must back out to exit if no traffic behind you. Under construction at times. Generally described as messy/junky. Bathrooms limited. Portable potties outside (not ideal). Some reports of bathrooms out of order. No restroom with running water inside for drivers. Docks sometimes sit empty while drivers wait. Security/management appear disconnected from dock operations. Pepsi facility — high volume but operational issues persistent across reviews spanning years.