Kraft Heinz-Columbia

Facility info

APPOINTMENT SCHEDULING Appointment-only facility Check in by phone at guard shack (dial number listed there, reportedly 4103 or 4503) Process in order of arrival within reasonable time window to appointment Early arrival doesn't guarantee early unload — expect to wait until appointment time or after Facility can refuse loads citing operational constraints (working day out) CHECK-IN & PARKING Park on street (Waco St./Waco Rd. area) — no facility parking Walk to guard shack/rotating doors at driveway entrance Call from phone to be let in Bring CDL and BOL Security will verify reefer temperature at gate (must be max 35°F at check-in; 27° preferred) Seal must NOT be broken until cleared by staff — no signage posted to indicate this LOAD/UNLOAD OPERATIONS 3 shipping doors, processed by appointment order Drop and hook available Reefer loads must be clean and cold (27° running temp) Unload times highly variable — 1-1.5 hours on efficient days, 4-14+ hours on backed-up days Frequent severe backups and multi-hour wait times after docking Facility regularly falls significantly behind schedule STAFF & FACILITY ATTITUDE Security staff responses inconsistent — some very friendly/professional, others reported as having poor attitude toward drivers Receiver and QC staff noted as helpful Tight docking space but manageable No food service, limited restroom access mentioned WAIT TIME REALITY Best case: 1-2 hours total Typical: 4-6 hours Worst case: 8-14+ hours or more, even with appointment Arriving early provides no advantage and may waste time