Pinnacle Freight Systems - Florence
500 Cedar Ln, Florence, NJ 08518
Operator: Pinnacle Freight Systems
Facility info
Operations Live load: 20-30 minute average load times commonly reported Unload times: 30 minutes to 1 hour typical Check-in straightforward; some GPS confusion with Florence, NJ location—facility at 700 Railroad Ave, Roebling, NJ After-hours communication issues; phones ring unanswered after hours FCFS (first come, first served) operations Billing & Payment Issues Pattern of deductions from carrier payments days/weeks after delivery for various reasons (missing in/out times, no check calls) One reported $400 deduction that was reversed after management intervention $200/day charges for "no check calls" even with updates provided Bills sometimes provided after loading complete Recommend documenting all delivery times and communications Facility Experience Overnight parking available Outdoor restroom facilities Staff generally friendly and professional; one report of rude late shift employee Yard has adequate maneuvering space Fast-paced operation Mixed Signals Majority of reviews positive regarding speed, friendliness, and ease of use Multiple serious complaints about payment practices and communication Some agency/sub-contractor issues reported with affiliated operations Management reportedly responsive to escalated complaints
Driver reviews
Newer trucks, capable drivers with an established operations core group.
SATISFIED ! TRUST THE DIRECTIONS. DONT WORRIE .ABOU THE SOROUNDINGS EVRN FOR TRACKTOR TRAILERS.
This is one of those rare places where loading is a real pleasure; the entire staff here is incredibly pleasant, from the shipping office team to the warehouse personnel. They are very cordial and treat drivers like human beings. A 10++ for this warehouse.
I will never except a load from here again. They are always messing up paperwork. I had four stops. They didn't bother to make an appointment for the 3rd stop. Nor did they have all the necessary paperwork. So I was turned away. Luckily the 4th stop was able to take, and later deliver, the pallets for the 3rd stop.
Good place
Docktime — driver reviews and facility info.