GEODIS Transportation Solutions, LLC

Facility info

Mixed-reputation broker with significant operational inconsistencies. Service quality heavily dependent on individual staff members. OPERATIONS — Appointment scheduling exists but follow-through is unreliable — Multiple instances of double-booking loads; carriers show up to find freight already shipped or assigned to others — After-hours support nominally available but often doesn't answer; documented issues with 50+ unanswered calls — Lumper fees sometimes reimbursed, often not; weekend/off-hours payments problematic since company closes when deliveries occur — TONU/truck order cancellation compensation inconsistently applied; multiple reports of inadequate or withheld payment — Payment disputes common: detention/layover approval slow or denied; rate adjustments made unilaterally with disputed justifications — Some loads cancelled last-minute with minimal compensation despite carrier positioning FACILITY EXPERIENCE — Staff responsiveness highly variable; some reps described as "fantastic," others as rude or unresponsive — Email communication frequently ignored; phone lines consistently overloaded or unanswered — Long wait times documented (20+ hours at shipper with no broker contact; multi-hour waits for dispatch clarification) — Staff accountability issues; documented cases of brokers going silent mid-issue PAYMENT ISSUES — Detention/layover claims require extended approval process — Multiple reports of payment deductions for reasons carriers dispute — Reimbursements for authorized expenses (tire repairs, deadhead) delayed or withheld entirely — Not approved by some factoring companies INCONSISTENCY NOTE — Positive reviews cite specific brokers (several staff members mentioned favorably); negative reviews also cite specific individuals. Service appears strongly dependent on which representative handles your load.