LUFTHANSA

Facility info

WAIT TIMES Wildly inconsistent. Range from 30 minutes to 15+ hours. Most common complaints: 3-8 hour waits for loads or pickups. Check-in alone can take 2+ hours. Warehouse bottleneck worse than counter. Understaffed warehouse is the chronic problem. CHECK-IN PROCESS Convoluted. Token system with phone number texted when ready. Computer check-in with acronyms and outdated unresponsive touchscreen. Must present driver's license and delivery order. You stay in vehicle or waiting area until called to dock. Separate text alerts for counter and dock stages. LOADING/UNLOADING Drop and hook appears standard. You must be present during the operation. Actual dock work is fast (30 min to 1 hour typical) but getting to the dock is the killer. Warehouse severely understaffed — creates massive delays independent of load size. FACILITIES Wooden benches and pallets for seating. No windows in waiting area. No coffee machine. Bathrooms available. Outdoor parking often full due to wait times. Opening time 7am. STAFF ATTITUDE Mixed. Counter staff range from professional to rude. Some employees visibly exhausted from overtime. Management indifferent to workflow problems. Occasional reports of raised voices and dismissive behavior. A few positive individual worker mentions but not systematic. GENERAL Facility is disorganized and chronically short-staffed on warehouse side. Even single-pallet pickups get same long waits as full loads. System may have improved recently but inconsistency remains. Factor 4-6 hours minimum into your schedule. Bring food and patience. This is a coin flip location.