US Foods - Bensenville

Facility info

Appointments mean nothing — Expect 2–7 hour waits for door assignment even with confirmed time slots. Showing up early doesn't help. Drop and hook — Unload times routinely 4–10+ hours for small loads (2–10 pallets). Staff pace is glacial regardless of freight volume. Wait times brutal — Plan for full day minimum. Multiple reports of 7–10 hour total facility time for minor deliveries. Staff indifferent to rude — Office personnel prioritize their own activities over driver needs. Window slamming, phone scrolling, ignoring calls documented. Bathroom situation poor — Limited or unsuitable facilities for drivers. Porta-potties mentioned as only option. Yard crowding creates backing difficulty — Trailer positioning along dock makes initial drop challenging for newer drivers. Overnight parking unavailable — Street parking only, sometimes packed. Lumper fees steep — $375–$450 reported; can kill profit on single load.