BATON ROUGE CARGO- SHV
6507 Westport Ave, Shreveport, LA 71129, USA
Operator: BATON ROUGE CARGO- SHV
Facility info
OPERATIONS Appointment scheduling inconsistent—some drivers refuse to set times, others reschedule without notice Multiple reports of no-shows or last-minute cancellations (sometimes hour before window) Delivery refusals on dirt roads, long driveways, or if conditions don't suit driver preference Live load/unload specifications often ignored despite delivery tickets requiring it Check-in/pickup times 30-60 minutes or longer; partial shipments common Package tracking and inventory management poor—items lost, misplaced, or separated in transit FACILITY EXPERIENCE Warehouse dirty with significant potholes No information on overnight parking or bathroom availability Staff attitude highly variable: some drivers professional, but management unresponsive Phone lines disconnected or routed incorrectly; hard to reach decision-makers Claims and follow-up processes non-functional—calls/emails ignored for weeks Communication breakdowns between departments; staff contradicts prior information DELIVERY QUALITY Wrong items delivered to wrong addresses Packages damaged (footprints on boxes, destroyed items) Refused to deliver items to specifications (white glove, inside placement) despite being contracted Items left in unsafe locations (middle of road, front yard, roadside) when drivers unwilling to complete full delivery Multiple reports of items lost entirely after weeks in facility RED FLAGS Management unresponsive to serious issues (damage, lost freight, safety violations) Pattern of blaming customers for delivery refusals Not suitable for time-sensitive, high-value, or specialty items
Driver reviews
Tore down an electrical pole on a delivery and keep ignoring our calls and emails. WARNING DO NOT DO BUSINESS WITH THIS COMPANY. Having to contact the Louisiana Attorney General, Tje Louisiana public service commision and Federal Motor Carrier Safety Commision to seek restitution...this repair is 6k +..if you saw the pics you would run
Horrible customer service!
Yall need to do better warehouse is dirty and huge potholes that will mess up our trucks smh
Will be my second time dealing with this delivery company. First, had a mattress set delivered by them. 1st set had dirt and grease on mattress sides and box spring sides. Month later they returned with replacement set. Again dirt and grease on sides of mattress. But new twist, brought box springs from totally different manufacturer. Another month went by and third set arrived boxed and in double plastic. Paid for white glove service, driver refused because he had no helper. Left them outside.<br>Now I have a expensive zero turn mower coming, that I could not get local. Ordered on 8/7/25. Manufacturer stated it would be here by 8/19/25. Shipped 8/8/25 with Pilot Air Freight. They give it to this company. I spent 3 days tracking the mower to finally be told the company has it. They first said they did not receive the mower but after more calls, stated they did receive it. I was told, for my convenience they set up a delivery date. No call or no email. They would arrive on 8-19-25 between 8am and 5pm please be home to sign. I explained to the lady I work that day and will not be home till after 8pm because I am a registered nurse. She said I will cancel the deliver and we will call the next time we have a truck in the area. She then hung up on me. What she did not want to hear, was I am alone, because I loss my wife to cancer in January of 2025. She use to sign for our delivers when I was at work. But people do not listen, especially this company. So if you do not need to use them, please don't. They are an awful company.
Docktime — driver reviews and facility info.