DELTA CARGO MINNEAPOLIS-ST. PAUL

Facility info

Phone responsiveness slow — expect delays getting through to customer service. Live animal shipping — staff experienced and genuinely care about animal welfare. Willing to stay past closing hours to ensure live cargo is safely transferred. Paperwork-heavy but handled professionally. Check-in — straightforward if paperwork is complete and you arrive early. Signage for pickup locations could be clearer. Wait times — variable. Can be quick in/out with proper prep, but counter and dock holds sometimes extend wait. One report of 2-hour delay for unrelated food service (not cargo operations). Hours — opens 6am. Closes at 6pm, though staff have stayed late for live animal pickups. Confirm availability before arriving with time-sensitive cargo. Facility — overnight parking available. Restrooms accessible. Yard layout can be confusing for first-time pickups. Staff attitude — consistently friendly and helpful across majority of reviews. Go above and beyond for problem-solving. A few isolated reports of rudeness, but not the norm. Damage issues — one report of forklift damage being blamed on carrier. Payment — credit card only. Location note — directional signage from parking lot needs improvement; get specific directions beforehand.