Lineage Logistics

Facility info

Check-in & appointments: Gate-controlled access. Arrive with driver's license, DOT#, PO#, and pickup number ready. Guard checks bill of lading and temperature at gate—either assigns door immediately or stages you to wait. Walk into shipping/receiving office for final check-in. Must arrive close to appointment time; early arrivals may be turned away or staged outside facility. Late arrivals incur $103 late fee. Facility opens 6 AM; closed Sundays. Load/unload: Highly variable. Reports range from 40 minutes to 16+ hours. Average appears 2-5 hours when things run smoothly, but 8-10 hour waits common enough to plan for. Once in door, disconnect red line, chock wheel, move tandems back. Trailers staged across from docks. No touch/drop and hook operations mentioned—appears to be live load/unload only. Facility: No overnight parking. Limited lot space; when full, trucks queue in street center lane. Some street parking available (RaceTrac and QuikTrip nearby, both under 2 miles away). Clean bathrooms, vending machines, and coffee available in check-in office. Modern, well-marked lanes. Staff & service: Inconsistent. Some staff genuinely helpful and accommodating—will work early arrivals or scheduling conflicts. Others described as rude, sassy, dismissive. Second shift reportedly worse. Tone seems to matter; drivers reporting respectful attitude get better results. Individual staff members (Evelyn, John, Juju, Kenny, Steve) specifically praised multiple times. Reality check: This facility has polarizing reviews. Efficiency fluctuates dramatically day-to-day and shift-to-shift. Don't book tight connections. Budget full day. Have backup plan for reload.