Americold Logistics Brampton

Facility info

Cold storage/warehouse facility. Multiple companies operating in same building. APPOINTMENTS REQUIRED — six-digit appointment number mandatory. No-show without it. Early arrivals sometimes accommodated with door assignment, sometimes turned away. Load times highly variable — 1.5 hours to 8+ hours reported. FTL typically 1.5 hours when moving smoothly. Paperwork processing at front desk frequently cited as bottleneck (30-40 minute waits common). Check-in/paperwork window is chronic pain point — single staff member handling multiple drivers common complaint. Overnight parking available but not guaranteed — depends on circumstances. Bathroom exists (indoor) but condition poor — inadequate water supply, generally described as messy. Gated facility. No earlier than 2 hours before appointment. Staff attitude inconsistent and problematic — multiple reports of rude, dismissive behavior from front desk and shipping/receiving staff. Some positive interactions noted but outweighed by complaints about unprofessional conduct and lack of respect for drivers. No dock lights reported as safety issue. No wheel chocks available despite posted requirement. Loading quality varies — some report fast, efficient service; others report inexplicable delays. Facility has deteriorated over time per some reviews — used to be quicker. Mix of experiences suggests shift-dependent service quality. Day/evening staff performance varies significantly.