Roadrunner Transportation Services Inc

Facility info

Chronic on-time delivery failures — expect 2-3 week delays as standard, sometimes much longer Appointment scheduling often ignored — drivers no-show without notice or call Live loads/pickups frequently delayed or missed entirely Check-in/contact procedures broken — phone lines overwhelmed (30-40+ minute hold times common), voicemails not returned, unreliable tracking system Drop and hook available but extremely slow — 4+ hour waits reported regularly Facility conditions tight and congested — difficult maneuvering Overnight parking available at some terminals but conditions vary by location Bathrooms and shower facilities available at some locations Staff attitude mixed — some employees described as friendly and helpful, but customer service department widely criticized as rude, argumentative, unhelpful, and dismissive Damage in transit extremely common — crushed items, broken furniture legs, torn stained glass, dented vehicles Claims process unresponsive — denied claims, slow reimbursement or no reimbursement at all Lost shipments occur regularly — items misplaced for weeks, some never located Prices are competitive/cheapest option available — but service quality does not match cost savings Additional charges applied unexpectedly (liftgate fees, etc.) Driver conduct varies — some courteous, others rude or unhelpful with delivery logistics