Schwan's Company - Florence Pizza Plant

Facility info

OPERATIONS FCFS (First Come, First Served) receiving — appointment times are soft guidelines, actual sequencing unpredictable Can check in max 2 hours before appointment time Live load/unload only — no drop and hook One-way facility around building Security gate check-in required; yard jockey assigns dock door Fuel requirement: must have at least 3/4 tank to enter WAIT TIMES Highly inconsistent — ranges from 15 minutes to 23+ hours reported Morning arrivals often faster than evening Backup common; facility regularly overbooks appointments (15-20 trucks called in simultaneously for limited dock capacity) Once docked, unload speed varies: 15 minutes to several hours depending on product type and staffing Paperwork delays frequent — can add 1-2 hours after physical unload completes FACILITY EXPERIENCE No overnight parking available; nearest rest area ~5 miles away Restroom access inconsistent — some report portajohns only, others report facility restrooms accessible; one report of security refusing driver restroom access Yard conditions chaotic during peak times — vehicles moving unpredictably, tight spacing Security staff generally professional and friendly; receiving/dock personnel attitude varies significantly — some described as polite and apologetic, others as rude or dismissive Temperature control issues reported (cold) CRITICAL ISSUES Facility occasionally closes for weather without notifying brokers — drivers stranded Poor coordination between management and staff; drivers sometimes forgotten in dock areas Multiple reports of unsafe yard practices and near-misses with employee vehicles One collections agency dispute noted for unpaid freight invoices REAL TALK Experiences vary wildly — some drivers in/out under 1 hour, others waiting 12+ hours for same service. Unpredictability is the main problem. Morning appointments generally perform better than evening. Plan for extended wait and charge detention time.