Americold Logistics Henderson

Facility info

OPERATIONS Appointment scheduling strictly enforced; arriving significantly early can result in fines or being turned away Can check in up to 1 hour before appointment; some reports of being denied entry if too early Live load only (not drop and hook, though some older drop/hook capability may exist) Severe delays common: 4-12+ hour waits reported frequently, some extending overnight Late fees charged for missed appointments Late arrivals may be worked in but with extended wait times Reefer temperature requirements strictly enforced: must be -5°F minimum to get dock door; -15°F recommended for pickup. Even -4°F rejected. Trailers that don't meet temp requirements held for hours or rescheduled to next day Full fuel tanks required (over 3/4 full); empty trailers must be clean Safety vest mandatory on property at all times Check in at guard shack first, then office before appointment time Once assigned door, keep trailer doors closed until staff instructs you to open FACILITY EXPERIENCE Overnight parking: Not available on-site; limited daytime parking (10-15 spots) Bathroom facilities: Only porta-potties on property; 7-Eleven nearby (around corner), Railroad Pass truck stop 4-6 miles away Staff attitude: Highly inconsistent. Some reports of friendly, helpful personnel; other reports of rude, dismissive, or hostile behavior from management and office staff Security: Generally friendly and professional, though some reports of attitude issues Yard conditions: Adequate space to maneuver and back in; tight turning radius with multiple trucks present Loading speed: Inconsistent; ranges from 30 minutes to 12+ hours. Most common complaint is extremely slow pace regardless of appointment time or workload Facility is ice cream warehouse; very strict about temperature and cleanliness standards Some staff members noted as exceptional; others criticized for lack of urgency despite hourly pay structure Off-site options: Railroad Pass truck stop 4-6 miles away (has casino, hot food, better amenities) CRITICAL NOTES Appointments are frequently ignored; arrival time irrelevant to loading sequence Early arrival can trigger unexpected fees Expect multi