Polycon Industries Inc
8919 S Colorado St, Merrillville, IN 46410, USA
Operator: Polycon Industries Inc
Facility info
Operations Live load only — single dock for live loading creates bottlenecks when multiple trucks queue Check-in at shipping office or intercom; gate often open so skip intercom and go straight to office No appointment system mentioned Dock assignment typically immediate after check-in Load times highly variable: 40 minutes to 8+ hours reported Heavy loads take longer; light loads move faster Facility Experience Staff attitude extremely inconsistent — ranges from friendly and helpful to hostile, disrespectful, and aggressive Multiple reports of verbal abuse, yelling, threats, and unprofessional conduct from shipping personnel Some staff described as pleasant, efficient, and courteous One report of discriminatory behavior and questioning about immigration status Facility is clean; quality control on products is thorough No overnight parking or bathroom availability mentioned Receiving office has gaps in staffing — long waits for anyone to show up reported Reality Check Recent reviews show improvement in some cases; older negative reviews may not reflect current operations Performance depends heavily on which staff members are working that day Expect 1-4 hour waits in most cases; outliers report sub-1-hour turnarounds or 5+ hours Management awareness of issues unclear; one manager reportedly supported poor employee behavior rather than correcting it
Driver reviews
We have been purchasing from Polycon Industries for many years and have consistently received courteous and professional service at the loading dock during pickups. While there may occasionally be a brief wait, this is understandable and common in the industry. Rita, in customer service, is exceptionally courteous, helpful, and professional. We highly recommend Polycon Industries for your container needs.
Arrived at 10:10 it’s currently 1:46 I been to this place 3x each time 3-4 hrs to get loaded this will be my very last time unfortunately , the heavy set lady that’s in the office Has a attitude as not she already bent out of shape. I don’t know what’s wrong with these people. But management need to seriously consider retraining and termination.
Docktime — driver reviews and facility info.