Core-Mark International

Facility info

Appointment Scheduling & Operations Strict appointment adherence required — consistently charges $500 late fees regardless of circumstances (traffic, accidents, mechanical issues). No exceptions mentioned. Sunday deliveries not available; appointments rejected or rescheduled without flexibility. Gates open 4:30 AM, check-in starts 5:15 AM. Unload times highly variable: 1-2 hours typical for on-time arrivals, but 5-8+ hours reported when facility is busy or understaffed. Door priority system appears inconsistent — lower door numbers sometimes processed first regardless of arrival time. Live unload operation. Lumper fees charged ($180-$400+) and sometimes not disclosed upfront; expect to pay before receiving paperwork. One review mentions no lumper fees, creating inconsistency in reporting. Facility Experience Tight dock area. 53-75 ft trucks have significant maneuvering challenges — trailers and equipment parked along fence and curb leave minimal space between dock doors. No overnight parking at facility. Street parking available nearby (4-5 truck capacity mentioned) or outside gate acceptable. Staff attitudes mixed: some reviews praise professionalism and friendliness; others report rude, dismissive receivers and shift supervisors with poor customer empathy. Paperwork delays common — drivers report extended waits for final documentation. Small lot not suitable for student drivers or larger rigs. Cleanliness/organization issues mentioned; inventory management concerns noted (expired stock, poor rotation). Practical Notes Arrive early. Expect unload times of 2-6 hours minimum during busy periods. Confirm lumper fees and appointment details in advance. Tight backing required; experienced drivers recommended. Company charges appear aggressive on late fees vs. their own service delays.