XPO Logistics LTL

Facility info

Operations Claims process unresponsive and unreliable — multiple reports of claims denied, ignored, or stalled indefinitely No accessible phone line for claim filing; follow-up calls go unanswered Staff provided inconsistent information during claims process Facility Experience Mixed reports on staff professionalism — some describe helpful interactions, others report unprofessional and hostile phone representatives Damage during transit is common concern across reviews Delivery procedures questioned — reports of damaged items positioned to conceal damage before signature Damage & Claims Issues Frequent cargo damage during shipment Claims rejected or severely underpaid despite photographic evidence and documentation Significant delays in claim resolution (weeks to months) Claim denials appear arbitrary; some approved but checks sent to wrong addresses with no follow-up Multiple reports escalating to legal action Bottom Line Highly inconsistent service. While some drivers report positive experiences, the overwhelming pattern shows damaged freight and a claims process that's slow, unresponsive, and frequently denies legitimate claims. Risk is significant if your shipment is damaged.