Demoulas Super Markets Warehouse - Tewksbury

Facility info

Check-in: Fast and simple phone check-in available. Early check-in possible—show up 30 minutes before appointment time. Office staff generally friendly and accommodating. Appointments: Appear to be honored but with variable service speed. Morning appointments (before 6:30am) generally better than later times. Can call ahead to ask about current volume. Unloading: Highly inconsistent. Range 30 minutes to 7 hours. Most common: 1.5–3 hours. Physical unload often quick (under 1 hour), but counting/verification adds significant time. Lumper crew quality varies. Lumper fees: $105–$300 range. Reasonable compared to competitors but expect to pay. Cash preferred; checks accepted. Fee collection can be slow (up to 1+ hour wait). Paperwork: Frequent bottleneck. After unload complete, expect 1–3+ hours to receive BOL and receipt. This is the biggest complaint across reviews. Parking: Overnight parking available in lot behind building and around property. Limited spaces—arrive early if parking overnight. Tight indoor dock parking (doors 1–32 under roof) not designed for sleepers; tight backing, heavy internal traffic. Facility conditions: Can be chaotic when busy. Multiple trailers and company bobtails also parked on lot. Restrooms available. Generally clean and organized despite high volume. Dock access: Inside and outside docks. Inside docks tighter, cramped for larger rigs. Outside docks roomier but more maneuvering required. Staff: Mixed. Check-in staff and some lumpers consistently described as nice/professional. Some individual employees noted as rude or dismissive. Attitude appears inconsistent based on timing and who's working. Reality check: High-volume grocery warehouse. Unloading speed depends on load complexity and current queue. Plan for 2–4 hour total stay minimum. Show up early if possible.