HD Supply Facilities Maintenance

Facility info

Appointment-only facility; strict on timing—don't arrive early, they won't take you before scheduled slot Receiving hours 4am–12pm Multiple gates (5+) with poor signage; receiving office unclear; dock 77 is main check-in area Live unload operation Unload speed highly inconsistent—ranges from 30 minutes to 5+ hours for similar loads Wait times unpredictable; some drivers report 3–10+ hour waits; one load canceled after 10 hours with no notice Staff attitude mixed—some friendly and efficient, others dismissive and unhelpful; reports of staff ignoring driver requests Check-in clerk has made errors with appointment records Offloading crew unprofessional; have unloaded full trailers without confirming actual delivery quantities Receiving area cluttered with containers; difficult maneuvering for large trucks, especially with multiple trailers No overnight parking mentioned Large facility but yard conditions described as chaotic Facility layout confusing; need clear directions for backing and docking procedures Gate intercom may not be answered early morning