IDC

Facility info

OPERATIONS Appointment scheduling required but times often differ between agent and shipper — call ahead to confirm. Drop and hook operation. Check-in straightforward with MC or DOT number. Live load timing highly variable — ranges from 15-30 minutes to 5+ hours. Some reports of early loading if dock availability permits. Strictly enforce appointment times and trailer cleanliness; arriving early doesn't guarantee service. Paperwork should be ready at check-in. Loads sometimes not ready at scheduled time. PPW paperwork delays after loading completion. FACILITY EXPERIENCE No overnight parking — gate closes, fenced facility. Limited daytime parking in tight pickup/delivery area; difficult maneuvering when busy. Restroom available inside office. Staff attitude inconsistent — ranges from friendly and professional to rude and disorganized. Front desk personnel variable; some drivers report pleasant interactions, others report arrogance and poor customer service. Warehouse/dock crew generally described as fast when operational but inconsistent on responsiveness. Facility operates roughly 800-1500 hours; confirm closure times if running late. Do not use GPS for routing — local law enforcement actively enforces traffic violations against truckers. Facility gets congested during peak times.