NFI - Kansas City

Facility info

OPERATIONS Fast unload: most reports 15–45 minutes, some under 30 minutes Drop and hook or live unload available; can unload early if not busy No appointment strictly required but having one avoids hassle—some staff enforce it aggressively Tandems must be at front FACILITY EXPERIENCE Overnight parking available on street or designated spots Tight, difficult streets to navigate—tight turns, low bridges on some exit routes Staff attitude highly inconsistent: some friendly and professional, others rude, dismissive, or confrontational No daytime truck parking; limited lot space Can side closed weekends RED FLAGS Brokerage side (NFI/Transfix division) has documented issues: short pays, unresponsive to driver calls, poor communication Multiple reports of disrespectful receiving staff and supervisors; complaints escalate rather than resolve Management communication failures between dock and drivers; product mishandled causing major delays Some staff yell about missing appointments without apologizing when found