NFI - Merrimack
221 Daniel Webster Hwy, Merrimack, NH 03054
Operator: NFI
Facility info
OPERATIONS Appointment required — show up without confirmed appointment and you'll wait indefinitely Wait times brutal: 4–18 hours common; many reports of 6+ hour waits even with appointments Live load/unload: must unhook trailer at dock, stay present during process Check-in at guard shack; scale procedures unclear — follow dock staff directions exactly FACILITY EXPERIENCE Overnight parking available (road in front of security gate) — but tight space, small location No driver bathrooms on-site — confirmed by staff Staff attitude mixed: polite/helpful when they engage, but minimal communication; unreturned voicemails reported Dock staff slow and disorganized; union workers blamed for pace; communication poor once checked in
Driver reviews
Worst place for delivering and picking the load in the world.
I arrived for unloading early: I checked in at 5 AM, and by 6:30 AM I was already empty with all the paperwork in hand. When I was on the scale, the screen froze, but I called the number provided — they answered immediately and resolved the issue quickly. All the staff were very polite. You can also stay overnight here, both before and after unloading. There is a road in front of the security gate where you can park and get a good rest.
Checked IN: 8:00 Checked OUT: 19:30. Ryan Transportation wrote in the rate confirmation no detentions for loads delivered here. Horrible place.
If i could do -1 million stars i would do it. It’s been almost 7 hours and still nothing from now on as soon i see this location i will say no. This place takes a lot of time to unload a trailer that wasn’t even full it was like half trailer and still
Checked in 8:40am checked out 4:40pm. Guys, don’t come here to deliver.
Docktime — driver reviews and facility info.