P&G DLMC Dallas Mixing Center

Facility info

Operations Appointment scheduling required; they enforce check-in times and may refuse early arrivals without rescheduling approval. Live loads take hours — expect 4-8+ hours minimum; drop and hook is faster. Check-in process involves gate guard collection of BOL, seal cutting, and tablet entry of information. Shift changes cause 30-45 minute wait times due to idle truck lines. Getting through gate can be slow, especially during busy periods. Phone inquiries to gate go unanswered. Live Load vs Drop and Hook Drop and hook: Generally fast, in and out. Live load: Major delays — multiple reports of 5-7 hour waits just to get a door, then additional hours loading/unloading. Some loads forgotten entirely or left in dock without communication while driver waits. Dock Operations Unloading times extremely inconsistent — can be under an hour off-peak or 8+ hours during peak. Load placement and handling issues reported; trailers damaged inside, straps and load locks missing or lost. Scale allegedly off by 1,000 lbs — loads come back overweight requiring rework. Staff assigns dock assignments but doesn't always call drivers when ready, leaving them waiting indefinitely. Facility Experience Yard conditions poor — major concrete damage throughout facility with deep holes past guard shack and north lot that could damage trucks. Overnight parking available but yard drivers exceed speed limits significantly. Check-in staff attitude inconsistent — ranges from helpful to unprofessional, inattentive, rude, or disrespectful. Some gate crew described as amazing and helpful; others called useless, lazy, or completely unprofessional. One incident reported of staff member throwing documents out window. Mask requirements strictly enforced, including double-masking policy. General This is a large multi-billion dollar company distribution center. Some drivers report good experiences; many report it's a time sink for live loads. Drop and hook generally acceptable. Budget significant time if you have a live load appointment.