American Standard

Facility info

Live load appointments routinely delayed 4-14+ hours past scheduled time. Drop-and-hook typically faster (under 1 hour when available). Check-in process quick, but staff provides minimal information on procedures or wait expectations. Drop trailer at dock, unhook, park in yard lot. Will be called via phone when load ready — provide good contact number. Loading is the bottleneck. Plan to be here all day minimum. Multiple reports of zero progress hours into appointment window. Tight dock space for live loads. Limited trailer parking in yard — tight turning radius if spots full. Security gate slower on busy days. Guards described as inattentive or uninformed in several reviews. 24/7 operations available. Overnight parking in lot possible but inconsistent communication about load status. Restroom and QT/Love's nearby for supplies/truck parking if needed. Staff attitude mixed — some friendly and professional, others described as slow-moving or unresponsive. Communication issues: transportation office text system sometimes down; delayed or no status updates. Detention pay typically maxes at 8 hours company-side; expect unpaid waiting beyond that. Some positive exceptions noted (drop-and-hook under 1 hour, occasional 2-hour turnarounds), but heavily outweighed by chronic loading delays.