SCHÜTZ Container Systems, Inc.
5000 Underwood Rd, Pasadena, TX 77507
Facility info
OPERATIONS Live load facility — check in at office, proceed to staging area, wait for dock assignment. FCFS in theory but enforcement inconsistent per multiple reviews. Wait times highly variable: 15 minutes to 6+ hours reported. Some deliveries processed in under 1 hour, others delayed 3-5 hours before dock assignment. Appointment times don't guarantee priority. Load/unload speeds fast once at dock (15-45 minutes typical). Check-in opens early (6:30 AM reported). FACILITY & PARKING Restrooms available for drivers (noted in some reviews, denied in others — condition unclear). Large yard with ample maneuvering space. No designated overnight parking per multiple reviews. Entrance gate location confusing — main entrance in middle of facility, not where GPS directs. STAFF & EXPERIENCE Highly inconsistent. Recent positive reviews cite friendly, professional office staff and fast loaders. Older negative reviews report poor customer service, dismissive behavior, paperwork delays, staff talking among themselves while drivers wait. Some reviews note recent management/staffing changes improved operations. One documented issue: staff not double-checking strap security before closing doors. RED FLAGS Long wait times before dock assignment (3-6 hours common in many reviews), though this appears somewhat improved recently. FCFS not consistently applied — trucks arriving after you may get loaded first. Paperwork processing can add 45 minutes after loading complete. No detention pay per one recent review. INCONSISTENCY NOTE Reviews span wide range of experiences. Recent facility appears to be improving but remains unpredictable. Budget extra time.
Driver reviews
Great company very quick unloading and picking up. Front desk lady and Forklift guys are very friendly, professional very hardworking people. I came here multiple times and had same results in and out JOE SALAZAR
Esto antes era un desastre tardaban horas para cargar, cambiaron a todo el mundo y todo mejoró muchísimo, ahora no se que decir esta volviendo a ser igual, Lewis a las 9:27 y sin las dos y todavía no me descargan
Very easy check in and check out very nice people to Take only 30 to 45 minutes to unload They have a restroom for drivers Open at 6 AM
Garmin and Rand say entrance is further down the block. It’s not it’s in the middle of the facility. First come first serve it looks like. I don’t see any over night parking When you pull in there’s a sign that says 5000 left 4 something right. I’m going 5000 so I stay left at the barricade. No you stay right like normal and go to guard shack.
Very friendly shipping office. In and out in about an hour. Wish every pickup was like this. 👍
Docktime — driver reviews and facility info.