Topeka Mars “Halloween Headquarters”

Facility info

Live load/unload times all over the map — ranges from 45 minutes to 23+ hours. Most complaints cluster around 4-8 hour waits. Some drivers report quick turnarounds; others get stuck for days. Drop and hook available — some loads are drop/hook with faster processing. Live loads significantly slower. Appointment system exists but unreliable — scheduled times frequently missed. Drivers report 2-5+ hour delays from appointment window. Must arrive with clean, odorless trailer — facility enforces strict sanitary standards. Some drivers turned away and forced to washout before entry (washout facility 2 miles away). No on-site parking while waiting — drivers told to drop trailers and leave property, forced to park on nearby streets or highway. No designated waiting area. Major complaint across multiple reviews. No overnight parking — trailers left for extended holds (3-5+ days reported for unloading). Guard shack check-in required — can be slow; some report 15-20 minute waits just to check in. Staff attitude varies widely — some helpful, some described as dismissive or rude. Communication poor — drivers report difficulty reaching facility by phone, vague timing information, last-minute schedule changes. Facility appearance — clean, well-maintained yard and building. Ample maneuvering room for drop/hook operations. Scale on-site — axle-by-axle printout available at exit. Sanitizer upsell — facility pushes optional trailer sanitizer service.