US Foods - Billings

Facility info

UNLOAD SPEED: HIGHLY INCONSISTENT Major red flag across most reviews. Unload times range from under 1 hour to 24+ hours for similar pallet counts. Examples: 3-6 hours for 1-2 pallets common, 3+ hours for 5-7 pallets frequent. A few exceptional fast unloads reported, but they're outliers. LUMPER FEES: EXPENSIVE AND VARIABLE Rates all over the map. $70-$145 per pallet reported. Examples: $145 for 6 pallets, $300-$340 for 5 pallets, $211 for 1 pallet. No consistency—expect to pay significantly. APPOINTMENT SCHEDULING: CALL AHEAD CRITICAL Must call receiving number before or at appointment time, not after. Drivers who called ahead (especially around 5:15am) got better results. Check-in app available but calling gets faster door assignments. Reception starts around 5:15-5:30am. Without communication, expect delays and confusion about actual appointment times. DOCK AVAILABILITY: LIMITED (6 DOORS) Only 6 active docks. Larger loads (7+ pallets) may face extended waits. Receiving hours: 5:30am-noon start, some activity resuming later. YARD & PARKING: GOOD Large, clean lot with overnight parking available. Easy wide-open backing. Reefer facility (fresh/frozen US Foods warehouse). STAFF: INCONSISTENT Some reviews praise friendly, helpful staff. Others report poor management, slow/careless workers. Ms. Barb specifically mentioned positively for early check-ins. BATHROOM ACCESS: INADEQUATE Porta-potty available but drivers consistently note lack of proper facilities. PAYMENT PROCESSING: SLOW Paperwork/bills frequently take 1-2+ hours after unload completion. BOTTOM LINE Facility quality depends heavily on timing and who's working. Early morning arrivals with pre-arrival phone check-in perform better. Budget significant time regardless. Expensive lumper fees and unload speed unpredictability are major concerns.