US Foods - Clifton Park

Facility info

OPERATIONS Appointment required. Gate doesn't open until 6am regardless of appointment time—don't arrive early or face $500 fine per posted sign Drop and hook with Capstone lumpers handling unload Check-in at receiving office window—expect delays during 6am rush when multiple trucks enter simultaneously Wait times highly variable: some report 20 minutes to 1.5 hours; many report 3–7 hours. Delays often attributed to "counting and verifying" loads Paperwork delays common—can add 1–2+ hours after physical unload completes HOS impacts significant due to total facility time FACILITY EXPERIENCE No overnight parking. Rest area available on I-87 northbound before exit 10 Tight dock maneuvering—congestion at morning gate opening, risk of being blocked in Porta potties on-site (reported clean), but no indoor restrooms or vending machines for drivers Receiving staff: mixed reviews—some describe lady at desk as helpful/friendly; others report rudeness and inconsistent treatment based on perceived favoritism Capstone lumper service: rates high ($300–$600+ reported); attitudes inconsistent—some helpful, some described as nasty Yard conditions tight; limited staging area Staff professionalism varies significantly by visit OTHER Small, cramped facility overall Lumper charges substantial for partial loads BOL signing practice varies—some report forced drops without "subject to count" language Communication failures with office/management common Facility cleanliness questioned in some reviews