Walmart Distribution Center PHL5 - Greencastle

Facility info

OPERATIONS Drop and hook only — you cannot pick up your own trailer Appointment scheduling strict; early arrivals turned away (must arrive within narrow window of appointment time) Live load unloading extremely slow — expect 6–8 hours for standard loads; 1 hour per skid for LTL Unloading process: all freight hand-unloaded off pallets onto line (pallets not accepted as-is) Check-in at guard shack; receive parking spot assignment and stickers Get copies of bills upfront — won't be offered otherwise Trailer yard management confusing: double-stacked parking spots with non-intuitive numbering (spot directly behind another trailer may have completely different number) Day yard jockeys helpful; night shift yard jockeys unhelpful or language barrier issues Once trailer unloaded, facility keeps it in door until yard truck pulls it — you cannot retrieve it Empty trailers available against doors but under company policy only yard jockeys can pull them out; may require waiting or sitting by trailer Some reports of trailers staying in doors for extended periods with no movement Request load straps be returned — facility reportedly not returning them FACILITY EXPERIENCE Large facility; truck entrance requires going around building to guard shack (easily missed) Overnight parking available but limited information on quality/availability Bathroom availability not mentioned in reviews Staff attitude mixed: some individual employees noted as friendly, kind, and professional; management/check-in process inconsistent and unprofessional Guard shack check-in process confusing; some staff lack training Phone contact nearly impossible — multiple reports of non-working numbers Yard conditions: confusing layout, poor signage for parking spots No communication issues when delays occur Some reports of staff indifference to driver wait times