ADM Decatur

Facility info

Loading times are wildly inconsistent — ranges from 45 minutes to 11+ hours on appointments. Most complaints center on slow, unpredictable load times with poor communication. No loader-to-driver communication on wait times — drivers left in the dark about where they stand in queue. Staff attitude is hit or miss — some office and guardshack staff are professional and helpful; others are rude, impatient, and dismissive. Complaints about lack of professionalism in dispatch interactions. Elevator operation is a documented problem — described as poorly designed and difficult to navigate. Backing maneuvers complicated by impatient employees on site. Facility cleanliness and maintenance issues — Golden Peanut locations in particular noted as dirty, with safety concerns. Flies reported. Buildings in poor condition. Safety concerns — general comments about unsafe conditions at southern storage locations; company investment in facility upkeep questioned. Check-in and receiving — receiving starts around 7:20 AM. Multiple gate entries available (gates 2 and 3 mentioned). Guard shack staff variable in professionalism. Overnight parking — not mentioned in reviews. Communication problems extend beyond the dock — website inquiries go unanswered. Payment delays reported (loads unpaid months after completion). One positive note on cleanliness — trailers must be extremely clean for acceptance. Mixed company reviews overall — some drivers report good experiences and professional representatives; majority of reviews are negative about operations and wait times.