ArrowPac

Facility info

Operations Appointment scheduling required; arrive early (before 8am) for better positioning in line Hours: 8am-4pm Live load typical; pallet exchange common Must have pickup/delivery order printed—won't load/unload without it Check-in takes 1+ hour; must count and sign for every box Loading times: 2.5-4 hours reported for standard loads; one driver noted 3 hours for 21 pallets Overweight loads reported—facility lacks warehouse scale to verify weights Extra charges: safety vest ($5), ramp usage ($50-60), storage fees, bill of lading printing, pallet dimensions Language barrier issues reported; Spanish-speaking forklift operators, limited English proficiency among staff Facility Experience Tight docks, minimal yard space; difficult backing for full sleeper + 53' trailer No overnight parking Bathrooms dirty, flies reported No AC reported Crowded during business hours; drivers cramped in small check-in office (10x12 room, poor ventilation) Facility appearance: dirty, messy, rundown fencing, disorganized Staff attitude highly inconsistent—ranges from helpful/friendly to rude/hostile; forklift operators noted as having consistent attitude problems Guard at door reported as first point of negative interactions Some positive reports of friendly yard staff and efficient dock crews, but these are exceptions Communication issues; unresponsive contact information; hidden charges not disclosed upfront