Caterpillar Inc.
7300 Lone Tree Rd, Victoria, TX 77905
Facility info
Wait times brutal. 2-10 hours not uncommon. Check-in alone can run 2-2.5 hours. Only 1-2 docks operational despite facility having many. Appointment times largely ignored — check in immediately upon arrival, regardless of appointment slot. First to check in gets first dock slot. Unloading slow. 1-4 hours typical for single pallet to full trailer. One dock heavily favored (reportedly dock 10). Staff described as unmotivated across multiple reviews. PPE mandatory. Steel-toed shoes (must bring own), hard hat, safety glasses, long pants, long sleeves, ear protection required at gate check-in. Facility loans hard hat and glasses if you don't have them. Tyvek suit provided if pants don't meet requirements. Check-in procedure. Gate security conducts ID/BOL verification. Second checkpoint requires full PPE. Tablet registration on-site. Wait in truck after check-in for dock assignment. No overnight parking. Facility prohibits sleeping on property. TA truck stop 32 miles northeast in Ganado, TX as alternative. Bathrooms available. Located near truckers room/office. Facility condition mixed. Parking lot reports mention trash and scrap wood. Yard space tight. Guard attitude variable. Some drivers report polite, professional security; others report rude personnel and bias against certain truck types (flatbeds reported receiving priority over dry vans). Respect and communication issues. Multiple complaints about lack of driver consideration, especially when appointments missed and long waits prevent legal hour compliance.
Driver reviews
I purchased equipment for work and I was unable to use it because it was defective.I tried to resolve the problem,but to no success.A company like this is illegal and a joke.
Don't come here to unload—or if you do come, bring food and be prepared to wait 6 hours for these lazy people.
Delivery-->Absolutely trash
This place shows absolutely no respect for drivers. The appointment schedule is a complete joke—come prepared to waste your entire hours waiting for them to call you. Overnight parking across the street.
Will waste your time no matter what appointment you have
Docktime — driver reviews and facility info.