CEVA Logistics - Edison

Facility info

Highly inconsistent service — some deliveries go smoothly, many don't show up at all No-shows are frequent; drivers fail to arrive on scheduled dates without notice Rescheduling happens repeatedly without informing customers; multiple cancellations common Phone lines frequently hang up or go unanswered; customer service difficult to reach Wide delivery windows (sometimes 6-12 hours); arrival times unreliable even when confirmed Last-minute changes to delivery times and dates without notification Some drivers arrive outside promised windows (evening instead of morning, for example) Documentation issues — tracking shows deliveries as completed when they never occurred Quality control problems — items reported damaged, destroyed, or left improperly on property Staff attitudes mixed — some drivers professional and courteous, others reported as rude or dismissive When issues occur, customer service representatives often make excuses without offering solutions or apologies A small percentage of deliveries execute well with on-time arrival and helpful service Issues often stem from shipper communication failures, but CEVA also fails to clarify or follow up on special instructions Not suitable for time-sensitive or high-value deliveries Saturday pickups/deliveries available, which some find helpful Long wait times for scheduling — two weeks out common, sometimes longer