COLGATE PALMOLIVE COMPANY

Facility info

LOADING/UNLOADING TIME Highly variable and unpredictable. Range from 45 minutes to 20 hours. Most common reports: 6-10 hours. Several drivers report 8+ hour waits even with appointments. Some weekend/early morning appointments move faster (2-3 hours documented). Drop and hook still takes 2-4 hours minimum for paperwork alone. APPOINTMENT SYSTEM Appointments required. 15-minute window. Arriving 30 minutes early recommended to account for gate delays. Early arrivals may not be checked in before appointment time. CHECK-IN/GATE Single guard handling check-in creates bottlenecks. 15-30 minute wait at guard shack common, up to 1 hour if trucks backed up to traffic light. Gate guard moves slowly per multiple reviews. SHIPPING & RECEIVING OFFICE Major bottleneck. Often only one person working. When that person takes break, no backup support. 30 minutes to 2 hours just for paperwork/checkout. Office sometimes unmanned for extended periods. Drivers report poor communication about load status and long waits in lobby area with limited seating. DOCK OPERATIONS Red/green light system for dock release. Drivers report green lights given prematurely (trailer empty or not ready). After loading completes, additional delays getting paperwork and green light to depart. Easy backing per some reviews. YARD CONDITIONS Clean facility. Restrooms clean and available. Yard described as small, congestion issues with trailer placement. OVERNIGHT PARKING No overnight parking at facility. Nearby truck stop around corner available. LOAD QUALITY ISSUES Multiple reports of overloaded trailers that require trip to scale and reload. BOL weights unreliable—scale your load independently. Double-stacking and inefficient trailer space usage reported. STAFFING Understaffed shipping and receiving. Security described as nice/friendly by most but slow. Staff attitude mixed—some friendly, some described as rude or dismissive. Weekend mariachi music reported as disruptive late night. GENERAL Hit or miss operation. Performance inconsistent even day to day. Bring food and patience. Plan for extended wait regardless of appointment time.