Compana Pet Brands

Facility info

Operations Appointment-required facility — strict about scheduled times, won't load before appointment slot Showing up early doesn't guarantee early loading; expect to wait if you arrive before appointment Once docked, loading typically takes 1-2 hours Some reports of very long waits (3-9 hours total) despite appointments; inconsistent service Check-in process can add significant time to overall dwell Live load operation Detainment pay available at $65/hour for excessive waits Facility Experience Overnight parking available Washroom and free coffee/Wi-Fi for drivers Spacious yard with plenty of backing room Staff demeanor mixed — many report friendly, professional, respectful treatment; others report passive-aggressive or dismissive behavior at check-in window Shipping staff generally described as nice; loading crew speed and attitude varies significantly Access Enter from S 153rd Street (not main entrance) — GPS may route you incorrectly Newer shipping location: 12125 S 156th Street Don't rely on GPS; ask for specific directions Summary Wide variance in driver experience. Best-case scenario: friendly staff, 1-2 hour load, early dock if you show up before appointment. Worst-case: 6+ hour total time, appointment times not honored, slow loading pace. Facility treats early arrivals inconsistently — some get docked immediately, others wait hours. Staff attitude unpredictable. Bring patience and have backup plans for your schedule.