Congdon Hill Warehouse/Samuel Adam's

Facility info

OPERATIONS Appointments required but inconsistently honored — expect significant delays even when on time. Will not accept early arrivals more than 1-2 hours before appointment; some drivers turned away for arriving too early. First-come, first-serve system sometimes overrides appointments. Live load standard; drop and hook loads frequently not staged as promised. Check-in at guard shack with computer system or in-person. No on-site scale — facility frequently overloads trailers (46k loaded when supposed to be 43k is common complaint). WAIT TIMES Highly variable and unpredictable. Range from 30 minutes to 14+ hours. Most reviews cite 4-8 hours as typical even for on-time arrivals. Some drivers report getting doors immediately, others wait 6+ hours after appointment time before loading begins. A few same-day turnarounds reported (under 1 hour) but appear to be exceptions. FACILITY EXPERIENCE No overnight parking at facility; trucks park on surrounding streets. No driver bathrooms (one review mentioned bathroom inside but unclear if driver access). Guard shack staff attitude inconsistent — some drivers praise guards as "very nice" and helpful; others report guards being rude or having attitude problems, especially toward new drivers. Security has turned drivers away for minor infractions. Facility is newer and described as clean. Yard has limited maneuvering space with drop trailers sometimes blocking dock access. Power outages have occurred. CHECK-IN PROCESS Quick at guard shack (15-45 minutes reported). Self-check-in on computer or with guard assistance. Guard assigns dock door. Must check out at guard shack for paperwork after loading complete. GENERAL Hit or miss operation. Same-day experience varies wildly — some drivers sail through in under an hour, others waste entire day. Staff inconsistency appears to be major issue. Facility runs 24 hours. Multiple drivers recommend refusing loads from here if possible.