Eagle Foods/Saddle Creek

Facility info

Scheduling: Appointments don't guarantee timing. Waits range from under 10 minutes to 7+ hours. No clear correlation between appointment time and actual service. Operation: Live load facility. Drop trailer at dock. Paperwork left at rear of trailer, signed and ready to go. Check-in: Gate station staff generally courteous. Security check-in process straightforward. Wait times: Highly inconsistent. Best case: 10-60 minutes total. Worst case: 5-7 hours. Facility frequently reports being behind schedule or understaffed. Many drivers report waits of 3+ hours even with early arrival and immediate dock assignment. Load/unload: Stated as 1-2 hours when moving, but total facility time much longer. Communication problems—drivers report being told loads are complete when they aren't. Staff attitude: Mixed. Gate attendants often professional. Office/warehouse staff reported as rude, dismissive, and unprofessional by multiple drivers. Some positive experiences noted, but negativity is a pattern. Overnight parking: Street parking available nearby. Bathrooms: Available for driver use. Facility: Large, new warehouse with adequate space. Yard conditions described as clean when not congested. Bottom line: Extremely unreliable timing. Not suitable if you're on a tight schedule. Success seems random rather than systematic. Large volume of complaints about disrespect and wasted time outweighs positive reviews.