Harbor Freight Tools Distribution Center

3401 S Brandon Rd, Elwood, IL 60421

3.6 stars from 32 driver reviews

Facility info

Check-in & Operations GPS directs to old entrance — use 3rd driveway down instead No signage indicating entrance change; call ahead if unsure Drop and hook operation Paperwork left in trailer; get BOL at exit gate Some confusion about whether to provide pickup number or trailer number — clarify ahead Exit gate bottleneck: drivers held 30+ minutes waiting to enter BOL data into system while in traffic Unload Speed Fast unload reported consistently Facility Experience Large DC, relatively easy to navigate once you know the entrance Guards described as professional and friendly by most Staff attitude inconsistent — some report good interactions, others report poor customer service and bad attitudes No overnight parking or facility amenities mentioned Bottom Line Straightforward drop and hook with fast processing, but gate entrance confusion and exit delays are real issues. Call ahead to confirm current entrance location before arrival.

Driver reviews

  • 1.0 / 5

    Very bad customer service, Very bad attitude from employees

  • 1.0 / 5

    Holding driver's at exit gate for more than half hour..

  • 1.0 / 5

    Holding driver's at exit gate for more than half hour..

  • 5.0 / 5

    Easy in and out. Thank you

Docktime — driver reviews and facility info.