Exel

Facility info

Appointment scheduling: Posted hours (8am-9am start) sometimes enforced strictly; arrive early if possible. Some drivers report appointments not honored. Check-in: Can take 1-3+ hours just to get assigned a dock. Gate guard responsiveness varies. Live load/unload: Highly variable. Some loads process in 2 hours; others take 5-8+ hours for standard pallet counts. Border crossing delays frequently cited as excuse. Wait times: Major issue. Typical wait 5-8 hours. Documented cases of 10+ hours, 20+ hours, and multi-day waits. FCFS system but execution inconsistent. Detention: No detention pay reported despite excessive delays. Parking: Very limited overnight parking available. Drivers forced to wait on street without facilities. Bathrooms/facilities: Not available for waiting drivers. No food access mentioned. Staff attitude: Mixed. Some staff friendly and helpful, others described as rude, unprofessional, dismissive. Office personnel at some doors ignore drivers. Allegations of preferential treatment based on driver ethnicity. Yard conditions: Small, tight lot with poor maneuverability. Congestion common. Damaged fencing noted. Gate exit area extremely tight. Paperwork: Bill delays; staff sometimes claim documents don't exist then produce them hours later. General: Border location drives volume and delays. This is a high-volume facility with severe capacity/coordination issues. Performance highly inconsistent — some drivers experience quick turns, but majority report significant delays. Canceling loads here mentioned multiple times.