Factor

Facility info

Wait times are the primary issue. Ranges wildly from under an hour to 13+ hours. Common complaints: long standby periods after check-in, doors assigned late, understaffing causing delays. Some loads get cancelled after hours of waiting. Appointments matter but aren't guaranteed. Early arrival (30 min to 1 hour) sometimes allowed, sometimes not. Early arrivals risk being turned away. Once-in-a-while they load before appointment time, but that's not the norm. Dock assignment is unpredictable. Can be immediate or delayed significantly. Some drivers report being assigned different doors multiple times during their visit. Unloading/loading speed varies drastically. Some complete in 30 minutes to 1 hour. Others report 4-10+ hours for the same operation. Appears to depend on staffing levels that day. Yard conditions are poor. Described as filthy, trash scattered around, dumpsters overflowing. Limited backing space—some drivers had to move pallets to maneuver. Small parking lot, tight maneuvering area. No overnight parking. Free truck parking available 1122 S Litchfield Rd (off-site). Restrooms available but facility cleanliness overall is a concern for a food-grade operation. Staff attitude inconsistent. Some describe personnel as friendly and helpful. Others report gate guards unhelpful or rude, office check-in staff dismissive, and general rudeness from shipping department. One accessibility complaint regarding treatment of deaf community. Early check-in restricted. Can only check in approximately 1 hour before appointment. Showing up significantly early may result in being told to leave. Phone contact difficult. Multiple complaints about inability to reach facility by phone for updates. Security entrance confusing. Unclear truck entrance marking; entrance location not well-signposted. Product accuracy issue reported. One driver noted weight discrepancy (stated 42,300 lbs vs actual ~31,500-32,500 lbs).