Ferrero USA

Facility info

NAVIGATION GPS routes through residential no-truck areas. Use PA-72 instead. From I-81: take 81N/S to Love's, turn left, right on PA-72, 1 mile down turn right, half mile more to curve, turn left, go under overpass—truck entrance on left. Return route backtracks to I-81. Avoid Fisher Ave (no trucks allowed). Curvy road, 25-30 mph, dark at night. CHECK-IN & APPOINTMENTS Appointment required. Check in at guard shack with driver's license. Gate guards provide door/yard assignment and paperwork. Can check in 2 hours before appointment. Need correct reference numbers at gate. Arrive 1 hour early recommended for unloading. Some Saturday pickups possible with correct P/U numbers (150 or 149). OPERATIONS Drop and hook available. Both live load and drop/hook operations. Clean trailer required. Reefer set to 55°, doors open, tandos back. Unloading varies wildly—some done in 25-45 minutes, others take 6-8+ hours. Loading speed inconsistent. Guard shack clearance slower than typical (10-15 min per truck, one at a time reported). FACILITY EXPERIENCE No overnight parking allowed (2-hour limit before appointment). Parking lot 1.5 miles away has overnight availability. Restrooms and vending in shipping office. Very clean, new facility with plenty of maneuvering room and docks. Guards consistently described as polite, helpful, professional, and bilingual-friendly. WAIT TIMES & RELIABILITY Highly inconsistent. Best cases: 25-60 minutes total. Common cases: 1-2 hours. Worst cases: 6-8+ hours or full days for unloading. Storage/warehouse capacity issues reported causing delays. Office communication poor—won't update drivers on delays or actual delivery times. Shift staff blames other shifts for delays. CONCERNS Warehouse operations unreliable despite fast gate/admin. Wrong trailers loaded. Dock reassignments mid-load (wasting reefer fuel). No communication on delays. One report of missing load locks after check-in. Overly